Privacy Policy

1. Information We Collect

We collect information to provide and improve our services:

• Account Information: Business name, contact details, billing information
• Call Data: Recordings, transcripts, caller information
• Customer Data: Information from callers including names, phone numbers, service requests
• Usage Data: How you interact with our service and dashboard
• Technical Data: IP addresses, device information, browser type

2. How We Use Your Information

We use collected information to:

• Provide AI call answering and lead qualification services
• Schedule appointments and send confirmations
• Process payments and manage billing
• Provide customer support and technical assistance
• Improve our services and develop new features
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell your personal information. We may share information only in these circumstances:

• Service Providers: Third-party vendors who help us operate our service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale
• Consent: When you explicitly authorize us to share information

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure data centers, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are kept for up to 2 years unless you request earlier deletion. You can request data deletion at any time.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal obligations)
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser, though some features may not work properly without cookies.

8. Third-Party Services

Our service integrates with third-party services like calendar providers and payment processors. These services have their own privacy policies, and we encourage you to review them.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through our service.

12. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at privacy@cloudgreet.ai or through our contact page.